FAQ

1. How does shipping and delivery work for furniture?

  • Processing & Lead Times: Reclining chairs are often made-to-order with lead times of 6-12 weeks. In-stock tables and stands typically ship in 2-4 weeks.

  • Shipping Method: All furniture ships via specialized freight with white-glove delivery.

  • White-Glove Service Includes: Delivery to your room of choice, unpacking, basic assembly (e.g., attaching legs), placement, and removal of packing materials.

  • The carrier will contact you to schedule a delivery appointment.

2. What are the shipping costs?
Shipping costs for furniture are significant due to size, weight, and service level. Costs are calculated based on your ZIP code and displayed at checkout. White-glove service is typically included in the shipping quote.

3. Do you offer fabric swatches for reclining chairs?
Yes, we strongly recommend ordering fabric swatches. They are available for purchase on our website. This allows you to feel the texture and see the true color in your home's lighting before committing to a large piece.

4. What is the weight capacity of the reclining chair and TV stand?

  • Reclining Chair: Standard residential weight capacity is typically 250-300 lbs. Check the specific product specifications.

  • TV Stand: Each model has a maximum weight rating for the top surface and shelves. This is critical for safely supporting your television and equipment. Always check the product specs and do not exceed the limit.

5. Do items require assembly?

  • Reclining Chairs: Typically require some assembly, such as attaching the base, back, or arms. All tools are included.

  • TV Stands & Coffee Tables: Almost always require customer assembly. Detailed instructions and tools are provided.

  • White-glove delivery includes basic assembly as part of the service.

6. What materials are your products made of?

  • Reclining Chairs: Frames of hardwood or plywood; upholstery in fabric, faux leather, or genuine leather; mechanism of steel.

  • TV Stands & Coffee Tables: Made from engineered wood (MDF, particleboard with laminate), solid wood, metal, or glass.
    Specific material details are in each product description.

7. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and financing options through partners like Affirm or Klarna, which are popular for larger furniture purchases.