Return & Exchange Policy

We want you to be thrilled with your new living room furniture. Due to the size, custom nature, and assembly requirements, please review this policy carefully.

1. Return & Exchange Window & Condition
You may request a return or exchange within 30 days of delivery for items in brand new, unused, unassembled condition, and in their original, undamaged packaging with all parts and manuals.

2. Non-Returnable Items & Conditions
The following are strictly non-returnable:

  • Assembled Furniture: Any item that has been assembled, used, or shows any signs of wear. This is strictly enforced for reclining chairs, coffee tables, and TV stands.

  • Custom/Made-to-Order Items: This includes chairs ordered in specific fabrics or colors.

  • Final Sale Items: Products marked "Final Sale," "Clearance," or "As-Is."

  • Items with Missing/Damaged Packaging: Returns will be refused if original packaging is not intact.

  • Items damaged due to customer misuse, improper assembly, or accidents.

3. Return Process & Fees (For Eligible Unassembled Items)

  • To Initiate: Contact customer service for a Return Merchandise Authorization (RMA). Returns without an RMA are not accepted.

  • Customer Responsibilities: You are responsible for:

    • Safely disassembling the item (if applicable).

    • Repacking it in the original manufacturer's packaging.

    • Arranging and paying for return freight shipping (costs can be substantial).

  • Restocking Fee: A 25% restocking fee will be deducted from your refund to cover processing, inspection, and significant inventory loss.

  • Refunds: Issued to the original payment method within 10-15 business days after receipt and inspection. Original shipping and handling fees are non-refundable.

4. Exchanges
Exchanges for size or color are handled as a return (following the above process) and a new purchase.

5. Damaged or Defective Items
Inspect your shipment immediately upon delivery. For white-glove deliveries, note any damage on the delivery paperwork before signing.

  1. Contact us within 48 hours of delivery.

  2. Provide clear photos/videos of the damage and all packaging.

  3. Keep all packaging materials.
    We will arrange an inspection and resolve the issue with a repair, replacement part, or full replacement.